Shipping policy

 

Shipping and Delivery | Please see our full Consumer Terms which apply to this sale here

Your guitar's shipping is in safe hands!  

We've been shipping our guitars to the world now for nearly 50 years, ever since the early days when George Lowden delivered guitars to France in the back of his car  :-)

From our hands straight to yours, your guitar will be packed in our workshops and delivered to you using a reputable courier already proven through shipping our guitars.

Delivery and Shipping information is below, if you have any questions you can contact us via LiveChat on this website,  hello@lowdenguitars.com, or +44 (0)2844 619161

 

Delivery of goods 

We will deliver your goods to the address specified by you when you placed your order. 

If no one is available to take delivery, we will follow the delivery instructions you provided to us or in the absence of instructions leave it in a specified safe location, deliver it to a neighbour or nearby business, or reattempt delivery. If a further delivery attempt is unsuccessful OR we are unable to follow your delivery instructions, we will notify you by email, cancel your order and refund you the price of the goods (but not the delivery charge). 

Please examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible. 

Once your order has been delivered to your address or elsewhere in accordance with the delivery instructions you provided to us, the risk in the goods passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the goods and we are not liable to you if the goods are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the goods are faulty or misdescribed. Ownership of the goods passes to you once you have paid for them in full. 

Delivery dates and costs 

For information on delivery options and costs, go to www.sheeranguitars.com. You will be given available delivery options to choose from when you place your order. We reserve the right to not deliver to certain territories. 

Your goods will be delivered on the selected delivery date or within the delivery period specified, depending on the delivery option you chose when you placed your order. We aim to despatch orders as soon as possible after full receipt of funds, within 3-10 business days. We will deliver your order within 30 days of the order confirmation email unless otherwise agreed between you and us. 

Any delivery dates stated during the order process, or in your order acknowledgment or order confirmation emails, are estimates, unless we have agreed a specific delivery date with you. 

We will do all that we reasonably can to deliver your order within the delivery period or on the delivery date agreed with you. If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (for example, severe weather, accidents or unpredictable traffic delays). 

Where a delay is caused by circumstances beyond our reasonable control, we will usually try to start or restart the services as soon as the issue causing the delay has been resolved. If the services are delayed by more than 15 business days, we will email you to let you know and offer you the option to either continue waiting until the issue has been resolved (if this is possible) or to cancel your order and get a full refund OR refund of any advance payments made by you for any product or services that have not yet been provided. 

We are not liable to you for any losses you incur where the services are delayed or cannot be performed because you fail to make the location available to us, fail to prepare the location as required for us to provide the services, or fail to provide us with adequate instructions or information to allow us to perform the services. 

Prices 

Prices for our goods, services and digital content are set out on our website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, or local currency at the current rate as converted by our website.  Prices exclude delivery charges, which are calculated at checkout or following placement of pre-order. For information on delivery options and costs, go to www.sheeranguitars.com 

Prices for our goods, services and digital content, as well as delivery charges, may change at any time. Except as set out below, such changes will not affect existing orders.

Delivery charges cover transportation by the courier and do not include import charges, clearance fees, or any other duties payable to local authorities for import to your locality.

If there has been an error on the website regarding the pricing of any of our goods, services or digital content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.